Communication Within a Small Business - Avoid Conflict in the Workplace

I met with a client this morning and conflict within the office is getting closer. While both parties are aware that the conflict is getting closer, neither has taken the necessary steps to avoid the conflict. As I discussed this with one of them, it is clear that it is communication between them that is one culprit. This is the case in many business situations. Here are a few action steps to take to avoid conflict in the workplace:

1. Be transparent. If there are issues, address them head on and move forward. This is difficult for many who, by nature, would rather avoid conflict until their dying day rather than confront an issue. These are the people who have a tendency tell you that things are great especially when things are going badly and you are part of the issue.

2. Be an active listener. At the end of the day who is right or wrong does not matter as much as finding a path toward a solution and working toward it. When someone in the workplace addresses an issue where you are part of the problem, the first reaction is to defend yourself. Don't do it. Listen. If there is a person who needs to take the time to talk with you, give them the courtesy of listening to all they have to say. If there are other issues, discuss them in a positive manner at another time. Listen first.

3. Be professional. Realize that most people are addressing issues to do what is best for the business. Very few are out to sabotage their own livelihood.

4. Look to the future. It is difficult during a tense conversation to look toward a solution rather than back to why there is an issue. State the issue. Implement a plan to move forward. Follow the plan.